Service Scope

Our laptop cleaning service mainly focuses on cleaning both the outside and inside of the device, including the screen, keyboard, casing, and internal dust removal from fans and vents. However, we do not handle complicated hardware repairs or major technical issues.

Customer Responsibility

Before handing over your laptop, customers are strongly encouraged to back up all important files and log out of personal accounts. While we respect privacy and will not access any personal data unnecessarily, we are not responsible for any data loss that may happen during the cleaning process. It is always safer for customers to secure their own data in advance.

Risk and Device Condition

We always try to handle every device carefully, but customers should understand that handling a laptop does come with some level of risk, especially for sensitive models. Some parts like clips or screws may already be worn out, and there is a small chance issues could appear during or after cleaning. We will inform customers if we notice any pre-existing damage or potential risks.

Service Limitations

Our service is limited to cleaning-related improvements, so we cannot guarantee major performance boosts or fix deeper hardware or software problems. If we discover other issues while cleaning, we will let the customer know, but fixing them may not be part of our service.

Timing and Collection

Service time may vary depending on the condition of the laptop and our current workload. We will give an estimated time, but delays can happen, and we will inform customers if that is the case. Customers are expected to collect their devices within the agreed time, and leaving devices uncollected for too long may result in additional charges.

Pricing and Payment

Prices are fixed depending on the plan you choose and negotiations will not be allowed. Payment is usually made before the collection of the laptop and the service unless something else has been agreed between CleanByte and the customer. If a customer decides to cancel, it is fine before the cleaning starts, but once the process has begun, refunds will not be provided.

Warranty and Liability

We will offer a refund period of three days for cleaning-related issues, but this does not cover new damage after collection or unrelated problems that were not caused by our service. However, we will not be taking or be charged of any liability on any damage that may occur while the service is being done. Overall, our responsibility is limited to the amount paid for the cleaning service.

Right to Refuse Service

We also reserve the right to refuse service if the device is too damaged, too risky to handle, incomplete payment, or outside what we are capable of doing.

Agreement

By using our service, customers agree to these terms and understand the risks involved. These terms may be updated over time if needed.

Last updated on 29th April 2026, and changes may occur in the future.